Supporting Growth Through Pre-Acquisition Intelligence and Clinical-Grade Standards

For a rapidly expanding veterinary organization, facilities performance is directly tied to brand experience, clinical quality, and acquisition success. Cleanliness, safety, and the visible condition of each hospital play a direct role in how pet owners perceive the level of care their animals will receive. Corporate leadership needed a partner that could move as fast as their growth strategy, without compromising regulatory compliance or patient environments.

Lessen partnered with a national veterinary organization focused on modernization, branded refreshes, and disciplined expansion across new and existing markets.

Challenge

• Acquisitions required reliable, third-party insight into building condition and deferred maintenance before locations were formally added to the portfolio.
• High-value clinical environments demanded consistent compliance for radiation containment, imaging systems, and surgical infrastructure.
• Rapid growth created pressure to execute multi-site refresh and remodel programs without disrupting patient care or brand consistency.
• Leadership needed real-time visibility into response performance, capital approvals, and portfolio-wide maintenance trends.

Lessen’s Approach

Lessen embedded pre-acquisition site assessments into the growth process, delivering discreet condition surveys and capital risk insights that informed purchase decisions and post-close planning.

Through One by Lessen™, refresh and remodel projects ranging from branded lobby upgrades to surgical suite improvements were governed under a single, national project management and vendor framework.

Clinical compliance was centralized through digital documentation, certified vendor routing, and performance tracking, reducing audit risk and protecting high-value clinical investments.

Asset tagging and lifecycle planning created a forward-looking capital roadmap, including warranty-backed equipment standards and long-term HVAC replacement planning aligned to upcoming refrigerant regulations.

Results
• 65%+ platform adoption across field and corporate teams
• 100% approval rating on governed capital decisions
• 3.9-day average response time across all service priorities

The organization gained a scalable facilities backbone that supports aggressive expansion while maintaining clinical standards, regulatory confidence, and a consistent brand experience across every hospital.

Support growth without sacrificing control. Contact Lessen to bring acquisition intelligence, clinical compliance, and portfolio-wide visibility into a single, scalable facilities platform.

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