Increase your brand value
Maintenance experiences influence your residents’ perception of your brand. By leveraging our platform and expertise, you get peace of mind that your residents’ experiences will always be the focus—which for you means lower turnover, higher rent prices, and fewer resident escalations.
Control your maintenance costs
Partner with a team of industry experts equipped with the resources and processes needed to better maintain your properties. You get maximum efficiency and competitive pricing, while maintaining quality and scope control.
Scale your business with ease
Our vast provider network and dedicated teams—including our 24/7/365 customer support organization—arm you with the flexibility to quickly scale your business with your goals. We handle your maintenance operation, so you can focus on acquisitions, leasing, and your brand image.
Be at the forefront of technology innovation
Through One by Lessen™, gain access to a suite of maintenance tools including resident and client portals, provider and resident mobile apps, sophisticated scheduling and route optimization, and more. It’s a $100 million technology investment, and our 200-person product and development team is continuously innovating on your behalf.
Things can go wrong unexpectedly. Your residents have access to their own portal and mobile app as well as our 24/7/365 customer service organization to request services whenever issues arise.
Manage the entire project—from the initial assessment to the renovation—with the help of our dedicated field team and cloud-based technology.
If you have a team of in-house technicians, our technology can optimize their schedules, routes, and skill sets. Plus, you gain insights to help measure and manage their performance.
When it comes to maintenance services, your residents have to block time in their calendars—often taking time off work—so a missed appointment or late provider is unacceptable. Our advanced scheduling prioritizes the resident’s schedule. Plus, work orders can often be bundled to limit the number of appointments.
The safety of your residents is our priority. We take the time to vet each of our providers to ensure they are equipped with the proper licenses and insurance. And with One by SMS Assist, we know when a provider—including in-house technicians—arrives on-site and completes a service.