How a National Bank Gained Control and Confidence in Snow Season

Overview
For over a decade, Lessen has supported one of the nation’s largest financial institutions – operating thousands of branches across the U.S. – with reliable snow and ice management services. What started as a regional engagement has scaled into a multi-state partnership rooted in performance, transparency, and continuous value delivery.

Challenge
Prior to working with Lessen, the client faced several operational and logistical hurdles in maintaining consistent exterior services during the winter months working with an expansive footprint and a decentralized vendor model. These included:

• Managing a fragmented network of local vendors and exposure to individual vendor liabilities
• Difficulty predicting and managing weather-related disruptions and limited real-time visibility into weather impact and site readiness
• Verifying service completion across a highly distributed footprint, requiring a significant administrative load on internal facility teams

Their primary goal was simple: keep every location operational and safe – especially during snow events – while gaining better visibility and control over performance and spend.

Solution
Lessen provided a national, tech-enabled snow and ice management program tailored to the client’s priorities. As a single-source provider, Lessen streamlined service delivery and offered:

• Centralized Program Management: Lessen acts as a centralized point of contact across all serviced regions – streamlining coordination with vendors and performance oversight.
• Technology-Driven Visibility: Our platform combines proactive weather monitoring with real-time service tracking to provide pre-event alerts, daily impact reports, and digital service verification keeping stakeholders informed at every step.
• Simplified Risk Management: With full indemnification built into our model, the client avoids the administrative and legal complexity of managing vendor relationships.

Results
Over the course of the partnership, Lessen has delivered consistent, high-impact results that align with the client’s operational and financial goals. By combining proactive communication, reliable execution, and technology-enable visibility, we’ve helped them navigate winter weather with confidence and control.

• Service Efficiency: 96% of all locations were serviced before 8:00 AM during snow events, ensuring branches are ready before staff and customers arrive.
• Operational Transparency: With 95% app compliance, Lessen provides digital proof of service at each location, eliminating guesswork and increasing confidence in execution.
• Reduced Workload: Facility managers no longer need to manage or coordinate multiple local vendors – freeing up time to focus on higher-value priorities.

This long-standing relationship reflects Lessen’s ability to scale with clients while delivering reliability, visibility, and operational peace of mind. By shifting from a fragmented vendor model to a centralized partner approach, this global financial institution has not only improved service outcomes but also realized sustained savings year after year.

Looking for the same results?
Connect with Lessen to learn how we can simplify snow and ice management for your facilities team – and deliver results you can count on, no matter the weather.

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