We are willing to tackle tough problems and take accountability for results. When we make mistakes, we own up to them and are self-critical. We follow through on our commitments and drive efforts to completion.
Empower each other
We cooperate with our teammates to help them achieve their goals. We appreciate each other’s unique, authentic perspectives and treat each other with respect. When in doubt, we assume best intent and carry an abundance mindset.
Shine a light
We openly and proactively share information with others. When there is an issue or concern, we do not let it fester, we address it head on and immediately. We aim to learn, grow and get better every day.
Think big, start small
We are ambitious and think big about where we want to go. We look for innovative and elegant solutions to tough problems. We then take action and start small toward achieving our vision.
We develop informed opinions and respectfully challenge each other to shape plans and ideas to their best possible version. We are open to modifying our opinion through consideration of other points of view. Once a decision is made, we commit to it wholly, even it if is not what we were advocating.
We go the extra mile to solve challenges and achieve impactful results for our service pros, customers and other team members. We set a high bar for success and expect to clear it. We know that activity alone is not enough if it does not translate to meaningful results or learnings.