How Second Avenue Reduced R&M Costs and Scaled Operations with Lessen

See how one of the nation’s leading SFR operators optimized repair and maintenance (R&M) to support growth and resident satisfaction.

Managing thousands of single-family rental homes across diverse markets, Second Avenue needed a more consistent, scalable way to deliver high-quality repair and maintenance services. Relying on local vendors and manual processes made it difficult to control costs, ensure quality, and maintain a great resident experience.

This case study explores how Second Avenue partnered with Lessen to streamline operations, improve first-time fix rates, and reduce R&M costs—while gaining full visibility into maintenance spend across their portfolio.